Tomarket Wallet Connection FAQ

Announcement

Tomarket Wallet Connection FAQ image 0

1.Why isn't my wallet balance showing after I make a deposit?

If you don’t see your balance after making a deposit, follow these steps:

Open Bitget Wallet and select the token you deposited (e.g., "TON").
On the token details page, pull down to refresh the screen, and your updated balance should appear.

If your balance still doesn’t update, please report the issue in our official community, and we’ll assist you as soon as possible.

2.What should I do if my wallet fails to connect?

Connection failures can happen for various reasons. Try these solutions:

1) Restart the Bitget Wallet app

Close the app completely and then reopen it. Do this at least twice.
Return to the Tomarket Mini App and attempt to reconnect your wallet.

2) Check if the system time has been altered

If your device’s system time is incorrect, it could prevent a successful wallet connection.
Adjust the system time to the correct setting, then reopen the Bitget Wallet app as described in step 1.

3) Ensure you’re not in an unsupported region

Bitget Wallet currently does not support certain regions and countries such as: Ukraine (Crimea, Donetsk, Luhansk), Cuba, Iran, North Korea, Sudan, Syria, Iraq, Libya, Yemen, Afghanistan, Central African Republic, Democratic Republic of Congo, Guinea-Bissau, Haiti, Lebanon, Somalia, South Sudan, the United States and its territories (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Atoll, Navassa Island, Palmyra Atoll, and Wake Island).

4) Try again later or contact support

If none of the above methods work, wait 1-2 hours and try reconnecting.
If the problem persists, please report it in our official community for further assistance.

If you have any other questions, feel free to reach out in our official community. We’re here to help. Thank you for choosing Tomarket!

2024-09-02

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